Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we're here to help.

Returns

  • You have 60 days from the date of receipt to return an item.
  • To be eligible for a return, your item must be unused and in the same condition as when you received it.

Refunds

  • Once we receive and inspect your return, we will notify you of refund confirmation details.
  • If approved, your refund will be processed, and the amount will be returned to your original payment method within 3-5 working days.

How to Initiate a Return

  1. Contact us at info@armasure.com or via  https://armasure.co.nz/pages/contact to request a return.
  2. Provide your order number and details of the item(s) you wish to return.
  3. We will provide you with instructions on how to send your item back to us.

Return Shipping

  • You will be responsible for covering the shipping costs for returning your item, unless the return is due to our error (e.g., wrong or defective item sent).
  • We recommend using a trackable shipping service to ensure we receive your returned item.

Exchanges

  • If you wish to exchange an item, please contact us to arrange the exchange process.

Warranty Information

This warranty outlines the terms and conditions under which we provide coverage for manufacturing defects in our products sold in New Zealand & Australia. Please read this document carefully to understand your rights and responsibilities.

Warranty Periods

  • Inner Stab Resistant Panels: 10-year warranty from the date of purchase.
  • Outer Covers: 1-year warranty from the date of purchase.

Scope of Warranty

This warranty covers manufacturing defects in materials or workmanship during the
specified periods. It does not cover:

  • Normal wear and tear
  • Damage caused by misuse, abuse, or neglect
  • Alterations or modifications made by the user
  • Exposure to extreme conditions not intended for the vest

Making a Warranty Claim

To make a warranty claim, please follow these steps:

1. Contact our customer service team with proof of purchase.
2. Provide a description and photo of the issue.
3. Return the product for assessment if requested.

If a manufacturing defect is confirmed, we will repair or replace the product at our
discretion.

Important Notes

  • This warranty is non-transferable and applies only to the original purchaser.
  • The warranty does not provide coverage beyond the specified time frames.
  • We are not liable for incidental or consequential damages resulting from the use of the product.

Consumer Rights

This warranty is provided in addition to your rights under the New Zealand Consumer
Guarantees Act 1993, which guarantees that goods are of acceptable quality, fit for
purpose, and match their description.

Contact Us

For any questions about returns or refunds, please reach out to us at info@armasure.com or by phone on +64 21 926712.

Armasure Limited
c/o Warwick Edwards Services Ltd
Unit 7, 30 Foundry Road
Silverdale
Auckland
New Zealand